Refund Policy

Credit Purchases

VideoCreate sells one-time credit packs (not subscriptions). Credits never expire. Because of the immediate nature of digital delivery, the following refund rules apply:

Eligible for Refund

• Unused credits — If you have not used any credits from a purchase, you may request a full refund within 7 days of purchase.
• Technical failures — If a generation fails due to a system error (not content policy violation) and credits were deducted, those credits will be automatically refunded to your balance.
• Duplicate purchases — Accidental duplicate charges will be fully refunded.

Not Eligible for Refund

• Credits that have already been used for video generation
• Credits deducted due to content policy violations
• Accounts banned for policy violations
• Purchases older than 7 days where credits have been partially used

How to Request a Refund

Email [email protected] with your account email and order details. Refunds are processed within 5-10 business days to the original payment method.

Failed Generations

If a video generation fails due to a technical issue on our end, the credits are automatically refunded to your account balance (not to your payment method). You can use these credits for future generations.